Mark Smith

CEO, ContactEngine

Mark is the CEO of a Shoreditch based Scaleup ContactEngine. Operating globally, the company automates customer communication for some of the largest brands in the world including Whirlpool, Centrica, Verizon, Sky, Virgin Media, BT etc.

ContactEngine replicates the behaviours of human call centres using all comms channels. A big-data play, ContactEngine has unique insights into the changing patterns of communication. Mixing big-data with AI is helping the company to transform the way brands reach out to their customers without compromising CX. Mark’s ultimate goal is to never have to pick up the phone to complain about a service ever again….