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Business of Software conference news

AMA | Art Papas, Bullhorn | 28 March 2017 at 17.00 BST

AMA | Art Papas, Bullhorn | 28 March 2017 at 17.00 BST

In his talk at BoS USA, Art Papas shared his journey as founder and CEO of Bullhorn – a company that has grown extremely rapidly to more than 500 employees and nearly $100 million in revenue. He explains why and how he had to refocus his company’s culture back on customer service after facing a similar struggle, and how leaders of organizations can leverage his hard-earned lessons to position their businesses for long-term growth.

Join us to talk about changing company culture or anything you want to ask Art.

Register for Art’s Hangout here

Watch Art’s talk at BoS USA here

 

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Growth & Arrogance vs. The Power of a Customer Centric Culture | Art Papas, Bullhorn | BoS USA 2015

Growth & Arrogance vs. The Power of a Customer Centric Culture | Art Papas, Bullhorn | BoS USA 2015

From growth arrogance to customer-centric culture Art Papas, CEO, Bullhorn

In this talk, Art Papas shares his journey as founder and CEO of Bullhorn – a company that has grown extremely rapidly to more than 500 employees and nearly $100 million in revenue. He explains why and how he had to refocus his company’s culture back on customer service after facing a similar struggle, and how leaders of organizations can leverage his hard-earned lessons to position their businesses for long-term growth.

Every fast-growing organization experiences growing pains. The most difficult and complex challenge for leadership is maintaining an excellent experience as the business scales.

Customer centricity is easy for a small startup; the company’s founders are often intimately involved in every key customer engagement. However, when meeting sales quotas, achieving profit margins, and running your business by the metrics becomes more important than delighting your customers, you stop hearing about customer complaints simply because you don’t see them anymore, and your entire business is at risk.

Your customers become easy targets for the competition and your positive momentum in the market slows.

Slides, Video & Transcript below

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AMA | Jeff Gothelf & Josh Seiden | 15 March 2017 at 17.00 GMT

AMA | Jeff Gothelf & Josh Seiden | 15 March 2017 at 17.00 GMT

Join Jeff Gothelf and Josh Seiden, co-authors of Sense and Respond to discuss the new rules of work and anything else you want to ask.

Software has fundamentally changed the way business works. It’s not simply that software has given us new ways to reach our customers, or new capabilities to achieve our goals. Software has enabled—in fact it demands—a new way of working. Organizations that seek to thrive in the digital age must examine their core management practices. So much of our management practice was created in the industrial age and not all of it remains useful in the face of software.

Managers and leaders inside and outside of the software world need a new set of principles for the next century of work.

Register for Josh & Jeff’s Hangout here

OR…to get you in the mood

Watch Josh and Jeff’s BoS USA Lightning Talk here

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Clarke Ching – AMA | Making Tricky Concepts Sticky| 23 Feb

Clarke Ching – AMA | Making Tricky Concepts Sticky| 23 Feb

Have you heard the Agile Parable? Do you want to explain tricky concepts and make them sticky? Find out how with Clarke Ching, Agile Lead at Royal London.

Clarke Ching is an expert in Eli Goldratt’s Theory of Constraints and  author of ‘Rolling Rocks Downhill’, an Agile business novel that never mentions Agile and, ‘Rocks into Gold – The Agile Parable.’

Watch Clarke’s AMA below

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Rock, Paper, Scissors – Stuff So Easy You Wouldn’t Believe It Works | Clarke Ching, Royal London | BoS Europe 2016

Rock, Paper, Scissors – Stuff So Easy You Wouldn’t Believe It Works | Clarke Ching, Royal London | BoS Europe 2016

Clarke Ching, Agile Lead, Royal London

Clarke is an expert in Eli Goldratt’s Theory of Constraints – he has to be in his role as Agile Lead at Royal London, the UK’s largest mutual life and pensions company with over 5,000,000 policyholders and 500,000 members.

Clarke wrote, ‘Rolling Rocks Downhill’, an Agile business novel that never mentions Agile and, ‘Rocks into Gold – The Agile Parable.’ Clarke’s aims to make software developers happier in their work – making IT profitable is the first stepping stone. He is passionate about Agile, but not a zealot.

Slides, Video, AMA, Notes & Transcript below

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Business of Software Europe Hotel

Close to the Rich Mix venue for BoS Europe, we have negotiated a discount on rooms at the wonderful, 5-star Courthouse Hotel.

Courthouse Hotel 2

The Courthouse Hotel is conveniently situated just a 10 minute walk from Rich Mix. Newly renovated, the hotel originally served as the Old Street Magistrates Court and Police Station and many of the original features remain, providing plenty of character. We have negotiated a preferential rate on rooms – use the discount code BOS17 when booking.

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Guy Mucklow & Thomas Smale – AMA | No Exit | 16 February 2017

Have an eye to selling – even if you don’t want to sell.

One of the key things that came out of this discussion is that having an exit strategy in mind isn’t just about wanting to sell your business.

Almost everything that has anything to do with exit strategy as you build and grow your business will add value in the long term – having clear processes and documentation, ensuring contracts are clear, developing new products and markets etc will all mean your business runs better and should you be in a situation where you want to sell, they are in place.

Having to make those things happen at the last minute as you try to go through a sales process is a killer.

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The Buskers Guide to Running a Tech Startup | VCs, Remote Working, Hiring and more.

The Buskers Guide to Running a Tech Startup | VCs, Remote Working, Hiring and more.

“Wait a sec… if I DON’T take your money, I will fail. If I DO take your money I will likely fail… what?!”

Bridget is the co-founder and CEO of YouCanBook.me, a SaaS tool which allows your customers to easily book your time, fuss free. At BoS Conference Europe 2016, she discussed the growth of the company, and likened her busking background to that of her experience of growing a company. She touched on many of her experiences in growing YouCanBook.me, from dealing to VC’s, to remote working, to the hiring process and their policy of ‘blind hiring’ to ensure the best people get the job based on merit alone, and shared actionable tips on each of these.

Comprehensive notes are found below, courtesy of Jonathan Prisant,  as well as the full video and transcript of the talk.

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The Things I Wish I Could’ve Told Young Mr Fishkin | Rand Fishkin, Moz | BoS EU 2016

The Things I Wish I Could’ve Told Young Mr Fishkin | Rand Fishkin,  Moz | BoS EU 2016

Rand Fishkin, Founder, now Wizard of, Moz…

…gave a very honest and open talk at BoS Europe this year reflecting on what he could have told his younger self. We’ll let Rand provide some context for the talk from his blog post about it but take it from us, it will both make you smarter and move you. A talk that is not just about SEO and Inbound marketing but the entrepreneurial journey. Thanks to Rand and Geraldine for sharing this story.

Slides, Video, AMA, Notes & Transcript below

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